Welcome to tdscity.com. We are committed to providing a high-quality Enterprise Resource Planning (ERP) and Real Estate CRM platform. Because we operate as a Software-as-a-Service (SaaS) provider, our refund and cancellation policies are structured to be transparent, fair, and aligned with industry standards.
Please read this policy carefully before subscribing to any of our paid plans. By subscribing to tdscity.com, you agree to the terms outlined below.
1. The 14-Day Money-Back Guarantee (New Subscribers)
We want you to feel completely confident in choosing tdscity.com to run your real estate business. Therefore, we offer a strict, no-questions-asked 14-Day Money-Back Guarantee for all new, first-time subscribers.
- Eligibility: This guarantee applies exclusively to your first initial payment for a new Basic, Pro, or Enterprise software subscription plan.
- Timeframe: You must submit your refund request within exactly fourteen (14) calendar days of the exact date and time your initial payment was processed.
- Scope: This refund covers the standard SaaS licensing fee only. It does not cover non-refundable custom services (see Section 3).
- Process: Once approved, your account will be immediately downgraded or suspended, and the full subscription amount will be returned to your original payment method.
2. Ongoing Subscription Cancellations (Post-14 Days)
After the initial 14-day period has passed, the following cancellation rules apply:
- No Prorated Refunds: tdscity.com is a pay-as-you-go SaaS service, billed either monthly or annually in advance. We do not offer prorated refunds for partial months, partial years, or unused time if you decide to cancel your subscription before the end of your current billing cycle.
- Access Post-Cancellation: If you cancel your subscription, you will not be billed again. However, your account and Company Session ID will remain fully active, and you will retain full access to the Platform until the exact expiration date of your current paid billing cycle.
- Data Export: We highly recommend using the remaining time in your billing cycle to utilize our built-in CSV/Excel export tools to download your Client Data (ledgers, user lists, inventory) before your account expires and the data deprecation protocol (Data Wipe) begins.
3. Non-Refundable Services and Fees
Because certain services require immediate, irreversible manual labor from our engineering and support teams, the following items are strictly non-refundable under any circumstances (including within the first 14 days):
- Dedicated Data Migration: Fees paid for hands-on, manual legacy data mapping (e.g., importing complex MLM trees or historical Excel financial ledgers into the database).
- Custom Engineering: Fees paid for custom API integrations, dedicated server setup, or custom feature development.
- White-Labeling Services: Fees paid for configuring custom domain names, branding, or white-labeled mobile applications.
- Third-Party Usage: Any credits purchased or consumed for third-party communication gateways (such as WhatsApp API credits or bulk SMS packs) are non-refundable.
4. Account Termination for Cause
tdscity.com reserves the right to immediately suspend or terminate your account without notice and without refund if you are found to be in violation of our Terms of Service. This includes, but is not limited to:
- Utilizing the platform to run illegal or unapproved pyramid schemes.
- Uploading malicious code, viruses, or attempting to breach our multi-tenant security architecture.
- Engaging in fraudulent credit card chargebacks.
5. Payment Disputes and Chargebacks
We ask that you contact our support team to resolve any billing issues before contacting your bank or credit card company to request a chargeback.
- Unwarranted chargebacks filed while a valid subscription is active will result in the immediate and permanent suspension of your tdscity.com account and Company ID to prevent fraud.
- If a chargeback is filed, all data access will be blocked until the dispute is legally resolved.
6. How to Request a Refund or Cancel
To cancel your subscription to prevent future billing, you may do so directly from your Admin Dashboard under "Billing & Subscriptions."
To request a refund under the 14-Day Money-Back Guarantee, you must email our billing department directly.
- Email: billing@tdscity.com
- Subject Line: Refund Request - [Your Company Name]
- Required Information: Please include your Company Name, your registered Admin Email Address, and your TAJ_ID (if known). While not required for the refund to be processed, we appreciate any brief feedback on why the software was not the right fit for you.
7. Refund Processing Time
Once a refund is officially approved by our billing team, it will be processed immediately on our end. However, depending on your bank, credit card issuer, or payment gateway (e.g., Razorpay, Stripe), it may take anywhere from 5 to 10 business days for the funds to physically appear in your bank account.
8. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the tdscity.com platform after any changes indicates your acceptance of the newly modified policy.