1. Our 14-Day Money-Back Guarantee
At tdscity.com, we are confident in the value our platform provides. We offer a **14-day money-back guarantee** on all new paid subscriptions ("Basic", "Pro", and "Enterprise").
If you are not satisfied with our service for any reason during your first 14 days on a new paid plan, you can request a full refund.
2. Eligibility for a Refund
To be eligible for a refund, you must meet the following conditions:
- Your refund request must be submitted within **14 calendar days** of your *initial* purchase of a paid plan.
- This policy applies only to your first-time subscription to a paid plan. It does not apply to users who have previously held a paid account.
- Our free "Starter" plan is a 100% free service and, as such, there are no charges to refund.
3. What is Not Eligible for a Refund
Please note that we will not issue refunds in the following situations:
- Subscription Renewals: This policy does not apply to any monthly, quarterly, or annual renewal charges.
- Plan Upgrades or Downgrades: Charges for upgrading or downgrading your plan are non-refundable.
- Requests After 14 Days: No refunds will be granted for requests made after the 14-day guarantee period has expired.
- Customization Fees: Any one-time fees for custom setup, data migration, or special development are non-refundable (if applicable).
4. How to Request a Refund
To request a refund, you must contact our support team directly. Please send an email to support@tdscity.com from the email address associated with your account.
Please include your company name and the reason for your refund request so we can process it quickly and learn how to improve our service.
5. Processing Your Refund
Once we receive your refund request and confirm your eligibility, we will process your refund. The funds will be returned to your original method of payment (e.g., the credit card you used to sign up) within **5 to 10 business days**, depending on your bank or card issuer.
Upon processing your refund, your account and its associated services will be downgraded to our "Starter" (Free) plan. You may lose access to features, data, and capacity associated with your paid plan.
6. Contact Us
If you have any questions about our Refund Policy, please contact us before you make a purchase.
Email: support@tdscity.com