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General
3 questions
What exactly is tdscity.com?
tdscity.com is a comprehensive Real Estate ERP and SaaS platform that replaces scattered spreadsheets with one centralized command centre. It unifies live inventory tracking, financial ledgers, 10-level MLM team payouts, and post-possession facility management into a single, automated system — purpose-built for Indian real estate operators.
See all 40+ features →
Who is this software built for?
Our platform is built to scale for everyone in the real estate ecosystem:
- Individual Agents: Track leads, manage properties, and automate follow-ups.
- Brokers & Agencies: Manage multiple teams, track associate incentives, and get full financial visibility.
- Large Developers: Manage massive land banks, unlimited projects, multi-branch operations, and post-sale FMC operations.
Do I need to install any software to use it?
No. tdscity.com is a 100% cloud-based SaaS platform. You, your staff, and your field agents can access your dedicated dashboards securely from any device with a modern browser — computer, tablet, or smartphone. No downloads, no installation, no IT overhead.
Pricing & Billing
3 questions
How does the 14-day money-back guarantee work?
If you upgrade to any paid plan and realize the platform isn't the right fit within your first 14 days, simply email our support team. We will issue a full, no-questions-asked refund immediately — no forms to fill, no escalation needed. We want you to feel completely secure in your decision to modernize your business.
Zero risk to try
Are there any hidden fees or setup costs?
No. The prices listed on our Pricing page (plus applicable GST) are exactly what you pay. Custom setup, advanced API integrations, and hands-on legacy data migrations are exclusively billed as separate quotes for Enterprise clients — and only if specifically requested. There are no surprise bills.
Can I change my plan later?
Absolutely. You can upgrade or downgrade at any time. Upgrades are prorated immediately — you only pay the difference for the rest of your billing cycle. Downgrades take effect at the start of your next billing cycle so you keep full access until then.
Platform Features
5 questions
What counts as a "Project" vs a "Branch"?
A "Project" is a single real estate development, tower, or plotted site (e.g., "Greenwood Towers" or "Taj City Plots"). Each project contains its own separate inventory of units. A "Branch" is a physical sales office location where your agents and administrative staff operate. Multiple branches can all manage the same or different projects.
How does the system prevent double-bookings?
Our real-time hard-locking engine completely prevents double-bookings. The availability map is directly linked to your financial ledger. The moment a token payment clears your configured booking threshold (e.g., 30%), the unit is instantly locked across every branch dashboard and agent portal simultaneously — the map turns red, and no second booking can physically occur.
Zero double-bookings since v1.0
How does the 10-level MLM commission engine work?
Available on Network and Enterprise plans, our payout engine automatically calculates rank-based payouts, differential commission splitting, and deducts Government TDS the moment a client's payment clears. What used to take 3 accountants 2 weeks now completes in under 5 minutes — with zero human input and zero calculation errors.
Do you support secondary market resales and name transfers?
Yes. The Secondary Market Engine cleanly handles pre-registry transfers. It swaps the owner's name, reassigns all past receipts to the new buyer, and legally logs the transfer fee — all without polluting your primary sales ledger or breaking any MLM commission calculations.
What is the Facility Management (FMC) module?
Available on the Enterprise plan, FMC handles your complete post-handover operations. It auto-generates monthly utility and maintenance invoices based on flat super-area, tracks tenant leases and name transfers, and integrates with security to block physical exit gate passes for residents with unpaid dues. The software never stops being useful after key handover.
Enterprise plan feature
Security & Setup
3 questions
Is my data completely isolated from other companies on the platform?
Yes — 100%. The platform is built on strict SaaS multi-tenancy architecture. Your company's financial ledgers, inventory tables, agent hierarchies, and client documents are cryptographically isolated from all other tenants via dedicated Company Session IDs. Company A physically cannot query or view Company B's data — not even in a database error scenario.
100% data isolation — by architecture, not policy
We run on massive Excel sheets. How hard is migrating to tdscity.com?
It's seamless. Starter and Builder users can use our built-in CSV upload tools to import plot inventory and basic data. Enterprise clients receive a dedicated backend migration service — we import your existing agent hierarchy, historical EMI schedules, and plot availability directly from your Excel files. The 'Tree Doctor' script automatically recalculates all MLM upline links so no historical data breaks during the transition.
Do you provide training and onboarding for my team?
Yes. Every plan includes access to our comprehensive video tutorials and documentation. Network and Enterprise clients receive dedicated onboarding sessions to train your admins and managers on configuring the software to match your exact business rules — commission structures, MLM depth, inventory categories, and more.
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Transparent Pricing
Scale Without the Chaos
From single-project builders to massive multi-branch networks. No hidden fees, no contracts, cancel anytime.
Monthly
Yearly
Save 20%
Starter
Free
Forever · No card needed
Try the core CRM with no commitment. Perfect for solo agents getting started.
1 Project · 1 Branch
Basic Lead CRM
Single Admin User
Financial Ledger
MLM Engine
EMI Automation
Builder
₹499
/ month
For active builders managing multiple projects with real-time inventory control.
Up to 3 Projects
Real-Time Inventory Maps
Token / Part Payment Engine
Basic SMS Integration
MLM Engine
EMI Cron Robots
Most Popular
Network
₹3,999
/ month
For networks running multi-tier agent structures with automated payout processing.
10-Level MLM Engine
Automated EMI Cron Jobs
Auto Rank Promotions
Auto TDS Calculation
Full Agent Portal & IDs
PDF Payout Slip Generator
Enterprise
Custom
Billed Annually
For large developers and multi-branch networks with complex migration needs.
Unlimited Projects/Branches
Full FMC Lifecycle Module
Legacy Data Migration
Advanced Security Roles
Dedicated Support Line
Multi-Tenant SaaS Isolation
| Feature | Starter | Builder | Network | Enterprise |
|---|---|---|---|---|
| Live Inventory Map | ||||
| MLM Levels | — | — | 10 Levels | 10 Levels |
| EMI Automation | ||||
| TDS Auto-Deduction | ||||
| FMC Lifecycle Module | ||||
| Max Projects | 1 | 3 | Unlimited | Unlimited |
| Legacy Data Migration | ||||
| Support | Docs | Priority | Dedicated |
14-Day Money-Back Guarantee
Try any paid plan risk-free. If it's not the right fit within the first 14 days, we'll refund every rupee — no questions, no forms, no escalation required. We're confident you'll stay.
100%
Refund
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