This Privacy Policy describes how tdscity.com ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of our real estate CRM software and services (collectively, the "Service").
1. Information We Collect
We collect information you provide directly to us when you sign up for an account, book a demo, or contact our sales team. This may include:
- Account Information: Your name, company name, email address, phone number, and password.
- Company Data: Information you upload to the Service, such as project details, plot inventories, client contact lists, employee information, and financial data ("Company Data").
- Payment Information: We do not store your credit card details. This is handled securely by our third-party payment processor.
We also collect information automatically when you use the Service:
- Usage Information: We log activity on our Service, including pages visited, features used, and timestamps.
- Device Information: We may collect information about the device you use, such as its IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service.
- Process your transactions and manage your account.
- Respond to your comments, questions, and requests for customer support.
- Send you technical notices, updates, security alerts, and administrative messages.
- Communicate with you about products, services, and offers.
- Monitor and analyze trends, usage, and activities in connection with our Service.
We will never view, access, or use your "Company Data" (your client lists, project financials, etc.) except as necessary to provide the Service, resolve a technical issue, or as required by law.
3. Data Sharing
We do not sell your personal information or your Company Data.
We may share information with third-party vendors and service providers who need access to such information to perform work on our behalf, such as payment processors, cloud hosting providers, and email service providers. These providers are bound by confidentiality agreements and are restricted from using your information for any other purpose.
We may also disclose information if required by law, such as in response to a subpoena, court order, or other legal process.
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, or destruction. This includes data encryption, secure data centers, and access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the right to access, update, or delete your personal account information at any time by logging into your account or contacting us. You are responsible for maintaining the accuracy of the information you provide.
You can opt out of receiving promotional emails from us by following the "unsubscribe" instructions in those emails.
6. Cookies and Tracking Technologies
We use cookies (small text files stored on your device) to help us operate the Service, remember your preferences, and analyze usage. You can instruct your browser to refuse all cookies, but this may prevent you from using some portions of our Service.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to review this page periodically for the latest information.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@tdscity.com